Complaint

If you notice any defects or issues with one of our products, please feel free to fill out the complaint form below and submit it to us. Our staff will then contact you to resolve the issue.

This complaint form is intended only forinstallersandwholesalers.

If you are a residential customer, we recommend that you contact the installer who installed the product or the wholesaler from whom you purchased it.

Installer

Customer & Product

Errors & Documentation

Complaint Form

Please fill out all required fields to expedite the processing of your request.

First Name *

Required field

Last Name *

Required field

KMO Number/Wholesale Division *

Required field

Phone *

Required field

Email *

Enter a valid email address

Address where the product is installed *

Required field

Post No. where the product is installed *

Required field

Customer's name *

Required field

Customer's phone number *

Required field

Product *

Select a product

Enter the serial number *

Required field

Error Description *

Required field

Error code ( optional)

Upload invoice * Select a file No file selected

Uploading an invoice is required

Upload photos of the installation * Select files No files selected

Upload at least one image or document

I have read and understood the Warranty Terms, which can be found here.

I accept the warranty terms *

You must accept the warranty terms

Submitting a complaint...

Thank you for your complaint

We have received your information and will get back to you as soon as possible.

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Complaint

Complaint Form

Thank you for your complaint

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